Once you establish a PIN, you will be able to check the balance of your account or make a secure payment over the phone using your debit or credit card. There is no additional fee to use Pay-by-Phone.

The system is automated. All of your personal information, such as card number and payment amount is entered by YOU. 

Getting started is easy! You will need your Poka Lambro account number when you call. Your account number is printed on your Poka Lambro bill in the top, right-hand corner.

During your initial call, you will be prompted to verify your identity by entering either the last four digits of the social security number or federal tax ID number associated with your account.

You will be asked to create a 4-digit Personal Identification Number -- "PIN" -- before a payment can be made.

You will be asked to enter your Poka Lambro account number and PIN each time you use Pay-by-

How to change or update a card: If you have chosen to store your debit or credit card information –- please remember to update your information any time a new card is issued to you.

To enter a new card with a new expiration date (BUT the same number) - Dial the “Pay-by-Phone” number and follow the voice prompts to edit your information (Option 4).

To enter a new card with a new card number -- you will need to delete your current account and card information. Dial the “Pay-by-Phone” number and follow the voice prompts to edit your information (Option 4). After you delete your current account information, it will ask if you want to pay with a new card. This is where you enter your new card information.

If you wish to set up an automatic recurring monthly payment – remember to select that option after entering your new information.

If you have questions or need assistance, please contact our office. 806-924-7234





PCI DSS Compliant

Poka Lambro’s Pay-by-phone service meets PCI DSS (Payment Card Industry Data Security Standards) compliance requirements. PCI DSS compliance requirements are in place for the protection of customers to ensure that all companies that process, store or transmit credit card information maintain a secure environment.
Keeping our customer’s payment card data secure is a priority at Poka Lambro. 

Get In Touch With Poka Lambro

Mailing Address:
PO Box 1340, Tahoka, TX 79373

Call Us Today:
(806) 924-7234 or (800) 422-2387



Shipping Address:
560 US Highway 87, Wilson, TX 79381